politica de envios • stuck gum

Return due to customer error:

Stuck gum does not offer refunds or exchanges for products due to customer errors, including incorrect garment size, so please ensure you order the correct product and size before placing your order.

Change of mind:

We only offer refunds for damaged or mislabeled products, but not for changes of mind.

Return for defective or mislabeled item:

At Stuck Gum, we pride ourselves on the quality of our products. That's why they all undergo a rigorous 3-step quality control process before being shipped.

However, if a defective or mislabeled product were to pass our quality control or be damaged during shipping, we would take responsibility and offer a new product.

What to do in case of a damaged item?

If you receive a defective item, please send us photos of the product in question and its delivery note to [email protected].

Items lost during shipping:

We've already reviewed Stuck Gum's return policy. Now let's see what to do in case of a lost item.

Your order includes a tracking number; please check it. You'll find the tracking number in your Dashboard or in your order confirmation email. If you see little to no change in your tracking information for an extended period, it's likely that your package was lost in transit.

This is what you would have to do in that case:

Please check that the shipping address is correct.
Contact your local post office to locate the package.
If the address was correct and the post office couldn't locate it, please let us know within 30 days of the estimated delivery date.
Once we receive your notification and confirm the details, we will cover the printing and shipping costs of a new product.

Please note that we cannot cover the shipping costs for a new product if the tracking information indicates that the package has been delivered.

Return made by the carrier:

If the carrier is unable to deliver the order to the stipulated address, the package will be sent back.

By default, the package is returned to the logistics center that sent it.

Another reason a carrier might return a product is if it wasn't claimed. If the customer doesn't pick up the order at their post office or the carrier's branch, the shipment will be returned.

How can we avoid these types of returns?

These orders are usually returned because the customer has provided an incorrect, incomplete, or illegible address. To avoid this:

Double-check the digits in your addresses before uploading them.
During the purchase process, please be careful and check that your address is correct.

What do I do in case of a return made by the carrier?

If you receive an email from us notifying you that one of your orders has been returned to our center, don't worry: we'll add it to our temporary returns for 28 days, at no cost to you.

International Orders:

If your order has an international tracking number but it appears to be lost, you need to open the tracking link that was sent to your shipping confirmation email and send us the tracking number to [email protected].

Once your order arrives in the destination country, you can check its status using the same tracking number on the local postal service's website. You can also contact the postal service directly for assistance in locating your shipment.

If the shipping address is correct and you haven't received your package yet, we recommend contacting your local post office to see if your order is there. You can also ask your neighbors if the delivery person left the package at their address.

shipping policy

Return due to customer error:

Stuck gum does not offer refunds or exchanges for products due to customer errors, including incorrect garment size, so please ensure you order the correct product and size before placing your order.

Change of mind:

We only offer refunds for damaged or mislabeled products, but not for changes of mind.

Return for defective or mislabeled item:

At Stuck Gum, we pride ourselves on the quality of our products. That's why they all undergo a rigorous 3-step quality control process before being shipped.

However, if a defective or mislabeled product were to pass our quality control or be damaged during shipping, we would take responsibility and offer a new product.

What to do in case of a damaged item?

If you receive a defective item, please send us photos of the product in question and its delivery note to [email protected].

Items lost during shipping:

We've already reviewed Stuck Gum's return policy. Now let's see what to do in case of a lost item.

Your order includes a tracking number; please check it. You'll find the tracking number in your Dashboard or in your order confirmation email. If you see little to no change in your tracking information for an extended period, it's likely that your package was lost in transit.

This is what you would have to do in that case:

Please check that the shipping address is correct.

Contact your local post office to locate the package.

If the address was correct and the post office couldn't locate it, please let us know within 30 days of the estimated delivery date.

Once we receive your notification and confirm the details, we will cover the printing and shipping costs of a new product.

Please note that we cannot cover the shipping costs for a new product if the tracking information indicates that the package has been delivered.

Return made by the carrier:

If the carrier is unable to deliver the order to the stipulated address, the package will be sent back.

By default, the package is returned to the logistics center that sent it.

Another reason a carrier might return a product is if it wasn't claimed. If the customer doesn't pick up the order at their post office or the carrier's branch, the shipment will be returned.

How can we avoid these types of returns?

These orders are usually returned because the customer has provided an incorrect, incomplete, or illegible address. To avoid this:

Double-check the digits in your addresses before uploading them.

During the purchase process, please be careful and check that your address is correct.

What do I do in case of a return made by the carrier?

If you receive an email from us notifying you that one of your orders has been returned to our center, don't worry: we'll add it to our temporary returns for 28 days, at no cost to you.

International Orders:

If your order has an international tracking number but it appears to be lost, you need to open the tracking link that was sent to your shipping confirmation email and send us the tracking number to [email protected].

Once your order arrives in the destination country, you can check its status using the same tracking number on the local postal service's website. You can also contact the postal service directly for assistance in locating your shipment.

If the shipping address is correct and you haven't received your package yet, we recommend contacting your local post office to see if your order is there. You can also ask your neighbors if the delivery person left the package at their address.